Privacy Policy

This policy explains how Hangzhou Opun Technology Co., Ltd., operating as MedinChina, may collect, use, retain, share and protect personal data through the website, client area and services.

It applies to visitors, account holders, quote and sourcing request submitters, clients, supplier representatives and people who communicate with MedinChina.

The relevant entity for processing carried out for MedinChina services is Hangzhou Opun Technology Co., Ltd. (杭州奥普恩科技有限公司), trading as MedinChina, based in Hangzhou, Zhejiang, China.

Contact: contact@agencemedinchina.com. Unified Social Credit Code: 91330109MAKGC6M34.

Depending on how you use MedinChina, we may process your name, company, role, country, city, email, telephone, WhatsApp, professional address and delivery address.

When you submit a project, we may collect the information needed to understand and perform it, including product, quantity, budget, photographs, videos, drawings, specifications, models, materials, dimensions, required certifications, destination, purchasing calendar and customisation requirements.

We may retain order number, supplier, products, quantities, prices, invoices, contracts, production status, inspections, logistics information, shipping documents and claim history to maintain commercial traceability.

Depending on the payment method, we may process information needed to identify a payment, invoice, reconcile accounts, coordinate a supplier payment, prevent fraud and meet financial requirements.

Banks, payment institutions and other independent providers may process payment data under their own privacy policies and regulatory duties.

For significant transactions, third-party payments or compliance requirements, MedinChina or a competent provider may request company documents, a commercial licence, payer information, authorised representative identity or documents explaining the transaction.

We seek to limit these requests to what is reasonably necessary for the stated purpose.

We may retain communications made by email, website form, client area, WhatsApp, telephone where follow-up is documented or another agreed professional channel. This can be needed to follow an order and preserve important approvals.

Depending on the technologies actually used, the site may collect IP address, browser, device type, operating system, pages viewed, connection date and time, technical logs and information about cookies or similar technologies.

These data may support security, operation and improvement of the site.

We may use information to provide services, answer questions, manage sourcing and orders, follow payments, suppliers, production, inspections, transport and claims, protect the site, prevent abuse, meet legal duties and improve the platform.

Depending on the context and applicable law, processing may be based on contract performance, preparation of a contract, a legal obligation, legitimate interests, security and fraud prevention, or consent where required. The appropriate basis depends on the processing and jurisdiction.

To perform sourcing, we may share necessary specifications, quantities, destination, technical requirements, packaging, drawings or production documents with suppliers. We seek to limit disclosure to what is needed for the project.

When coordinating shipping, we may share recipient contact details and shipment information with freight forwarders, carriers, shipping lines, airlines, express services, warehouses and customs agents.

Where needed, information may be shared with banks, payment institutions, insurers, legal advisers, inspection companies, laboratories, certification bodies, accountants and IT providers. Each provider should receive only information reasonably needed for its mission.

MedinChina may disclose information when legally required by a competent authority or necessary to meet an applicable legal obligation.

MedinChina does not make selling clients’ personal data to third parties for revenue its business model. Information is used primarily to provide, secure and improve services and meet applicable duties.

Clients, suppliers and providers may be located in different countries. Information may therefore be processed or transferred between countries when needed for an operation, subject to mechanisms required by applicable law for international transfers.

Sourcing projects may contain supplier identities, prices, designs, products, plans, purchasing strategies, negotiation information and contracts. MedinChina seeks to restrict access to people and providers who need the information to perform the project.

MedinChina implements or seeks to maintain organisational and technical measures proportionate to the information handled, which may include access controls, authentication, backups, internal restrictions, account security, appropriate encryption and technical monitoring.

No internet-connected system can guarantee zero risk.

Where an account uses a password, the user is responsible for keeping it confidential. Use a long, unique password that is not reused elsewhere and report suspected unauthorised access promptly.

Data should be kept only for the period reasonably necessary for its purpose or applicable obligations. Retention may depend on the commercial relationship, document type, accounting or tax duties, dispute, warranty or regulatory requirement.

Some information may remain after an order ends where necessary or legally required.

When information is no longer needed and no obligation justifies keeping it, it may be deleted, anonymised or archived under applicable procedures. A deletion request cannot always remove documents that must legally be retained.

Depending on applicable law, a person may have rights to access, correct or delete personal data, restrict or object to certain processing, withdraw consent where relevant and exercise other rights provided by law. Available rights vary by country and situation.

For a privacy request, email contact@agencemedinchina.com with the subject “PRIVACY REQUEST — Name / Company”. We may request information reasonably needed to verify identity before disclosing or changing data.

With required consent or where permitted by law, MedinChina may send information about services, opportunities, professional content or company news. Marketing communications should provide an unsubscribe mechanism where required.

Messages strictly needed to perform an order may continue independently of marketing preferences.

The site may use cookies or similar technologies required for operation. Depending on the actual configuration, they may maintain a session, secure an account, remember technical preferences, measure use or improve performance.

Where consent is required for a category of cookies, it should be collected according to applicable requirements.

Some cookies may be needed for login, authentication, security, order features or technical preferences. They should be distinguished from analytics or advertising cookies where those exist.

If MedinChina uses audience analytics, those tools may collect technical information to understand site use. The tools actually enabled should be identified in this policy or in the cookie preference mechanism where legally required.

The site may link to external services. When you leave MedinChina to use a third-party service, that provider’s privacy practices may apply. MedinChina does not automatically control independent websites’ policies.

MedinChina may keep professional information about supplier representatives, including name, role, business telephone, business email, company, catalogue, commercial documents and communication history, to manage supplier relations and sourcing projects.

When a company client provides contact details for an employee or representative, we may use them to manage the commercial relationship. The company should have the necessary authority when sharing another person’s personal data.

MedinChina services are primarily intended for professionals, businesses and people with the legal capacity needed for the relevant transactions. We do not intentionally seek to collect minors’ personal data without an appropriate legal basis.

When a personal-data security incident is identified, MedinChina takes reasonably appropriate steps to analyse it, limit impact, secure affected systems and determine any notification duties. Notifications are made to people or authorities where required by applicable law.

This policy may change to reflect new features, providers, legal requirements or practices. The last-updated date should be shown at the top. Where a material change requires notice or renewed consent, MedinChina should follow the appropriate process.

This Privacy Policy should be read with the General Terms, Payment & Commission Policy, Sourcing & Supplier Verification Policy, Quality Control & Inspection Policy, Shipping, Logistics & Customs Policy and Refund, Cancellation & Claims Policy. A separate cookie notice may supplement it where published.

For questions about collecting or using your data, email contact@agencemedinchina.com with the subject “PRIVACY REQUEST”. MedinChina is operated by Hangzhou Opun Technology Co., Ltd. (杭州奥普恩科技有限公司), Hangzhou, Zhejiang, China.